Submitted by Martin Sumner-Smith on Wed, 11/09/2011 – 16:13 Sometimes providing someone with a simple list of choices is not effective because they’ll find it boring. Users may have been spoiled by the newer, more immersive online experiences. You need to create a more engaging experience.At other times you want to package up content you …
The Future of Work
Submitted by Martin Sumner-Smith on Fri, 10/28/2011 – 13:58 “The world is full of people whose notion of a satisfactory future is,in fact, a return to the idealized past.”Robertson Davies, “A Voice from the Attic”, 1960I’ve been thinking about the nature of work. Can there be any doubt that: The nature of WORK is changing …
It still comes down to user adoption
Recently our business process management group (OpenText Global 360) released a survey of SharePoint adoption. It’s actually the third in a series and so some very interesting and clear trends have emerged (see the SlideShare presentation below). It’s worth a look whether you use SharePoint or not, as the results are very similar for other …
What’s the difference between Business Continuity (BC) and Disaster Recovery (DR)?
What’s the difference between Business Continuity (BC) and Disaster Recovery (DR)? This is a question I have had to answer multiple times. It is a very good question and the answer is not simple! So, as a good lazy ‘techy’, I tried to find the answer on the web. That way, when I am asked, …
Content Decision Fatigue
Submitted by Martin Sumner-Smith on Fri, 09/09/2011 – 11:57 If something of value is in short supply you will tend to conserve it. That turns out to be true of your capacity to deal with alternatives, make decisions and even to sustain your efforts at tasks.These finding have profound implications for enterprise content management (ECM).Psychologists …
Fuzzy Content for Fuzzy People
Suppose you asked someone to classify some objects such as an ashtray, a painting and a sink, as either “furniture” or “home furnishing”. That would seem to be a straightforward task. If you also asked them whether the same objects belong in a single group comprised of both “furniture and home furnishings,” you would expect …
Cloud Computing Defined
Submitted by Larry Simon on Mon, 08/22/2011 – 11:50 Welcome to the first installment of what will be an on-going series on Cloud Computing. Everyone in the industry is talking about it and the media is awash with hype. I’ll be taking a different approach by trying to bring some clarity and reason to help …
What is Content? & Why Does it Matter?
Submitted by Martin Sumner-Smith on Mon, 07/18/2011 – 13:52 One of the problems with the term ‘Content‘ is that few people outside of the self-designated Enterprise Content Management (ECM) field understand what it means. Ironically most end users have more personal experience with the types of Unstructured or Semi-structured Information that we designate as Content …
News on OpenText Online – a new journey blog
Submitted by Martin Sumner-Smith on Thu, 07/07/2011 – 08:56 Some time ago we started to use OpenText Online as an umbrella description for a number of external Open Text sites: http://online.opentext.com/. While that name stuck for Communities, it didn’t for the Knowledge Center, My Tickets (Customer Self Serve or CSS), and Solutions Central (since been …
Making Connections in an Enterprise
Submitted by Martin Sumner-Smith on Fri, 06/03/2011 – 09:09 The value of social media to an enterprise is still being proven in many organizations. Since most such 2.0 technologies employ a ‘pull’ or ‘opt-in model’, getting staff engaged can be a challenge at first.I recently developed a 10-step approach to effective enterprise social networking specifically …
I’ve been emailing
I’ve been emailing around a few references which I believe form a corpus of the subject of Cloud Computing. Some might look and have some dated references but are still relevant IMHO. Technology Review Cloud Computing Briefing: very well written and defines the IaaS, PaaS and SaaS layers of cloud computing, reused by US CIO. …
How Coupons led to Social Commerce
Submitted by Martin Sumner-Smith on Thu, 05/05/2011 – 10:30 A colleague asked me for my take on Social Commerce. This seemed like a good reason to delve into very a hot area.I decided to look from a historic perspective – what preceded modern social commerce? A very good case can be made that social commerce …
The tipping point for social and push technologies in the enterprise
Submitted by Martin Sumner-Smith on Tue, 04/26/2011 – 13:21 “I don’t have time for social media at work!” A colleague made that comment to me recently.My response was: “You have to replace something you already do. It isn’t about squeezing yet more time out of an already busy work day, but of finding when a social media …
Where is the concept of Employee-to-Employee (E2E)?
Submitted by Martin Sumner-Smith on Wed, 04/20/2011 – 14:37 Organizations are struggling to understand the relevance of social networking tools internally. You can see the lack of maturity in this field by looking up E2E on Wikipedia; of the several interpretations of E2E, none refer to Employee-to-Employee. Other X2X concepts are better documented: B2B – Business-to-Business …
Should Business Strategy be Influenced by Technological Considerations?
Submitted by phay on Fri, 11/04/2011 – 09:01 Can business strategy be created in isolation of the technology considerations? There is a widespread belief in the Business Community that Business Strategy comes first and then technology follows in some way to support that business. In my experience the common perception among organizations is that Business …