This post explores “inside-the-system“ financial harms. The third in this series will review “outside-the-system” harms.
The reference to “systems” is important. Becoming effective and controlling financial harms will require a system dynamics and systems thinking approach. This is the world of nonlinearity and developing anti-abuse/misuse and predation of systems learning cultures. The tools for mitigating these two different types of harms are not that same; while and at same time cannot be considered separately. The stuff of complex systems thinking requires deep understanding the relationship between parts.
Efficient delivery of health care is built on trust that diagnosing physicians/practitioners and other services providers, here-to-after referred to as trusted billing agents, will do the right thing. It is hard to imagine this system working in any other way. This requires faith in an effective cooperation model.
Reciprocal cooperation (altruism) models are complex and chaotic. Cheating is everywhere in nature. Administrators must expect trusted billing agents to cheat a little bit. They should expect cheating to increase if trusted billing agents believe their peers are cheating. When people are reminded of their morality close to the time of a temptation, cheating is shown to goe down. The message from behavioral biologists; there is no such thing as “free will” in resisting cheating temptations, and no-more-so than when trust and resilience are depleted.
If not handled well, controls administrators can do more harm than good. Negative business relationships provide rationalizations (excuses) when trusted billing agents are tempted to do bad things. Secondly, when offended cooperation decreases in reducing other types of misuse and abuse, both inside the system (corruption, fraud and workplace sabotage), and from outside the system (beneficiary abuse, enterprise medical crime networks, regional gang activity such as accident benefits and bodily injury claims, and at the top of the predatory food chain – transnational organized crime).
In the late 1970s, Robert Alexrod’s now famous game theory tournaments researched cooperation models. This came out of initial insights learned from playing out Prisoner’s Dilemma. The “tit for tat’ reciprocal cooperation model that emerged was evidenced by behavioral biologists and ethologists observing animals in their natural environments. The ultimate game theory model today is generous (forgiving) tit for tat’. It wins out every time in reciprocal cooperation, game theory modelling.
Perhaps there are lessons to be learned from nature on how to develop cooperative relationships with trusted billing agents.